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Cancellation & Refund

Cancellation & Refund Policy for GHA Media – On-Demand Video Editing Service

Last Updated: December 9th, 2022

Thank you for choosing GHA Media for your on-demand video editing needs. We strive to provide excellent services to our clients. Please read our Cancellation & Refund Policy carefully before using our services.

1. Cancellation Policy

  • 1.1 Project Cancellation by Client

    Clients have the right to cancel a video editing project at any time before the project has started. To initiate a cancellation, please contact us at [email protected]. Cancellations made after the project has commenced may be subject to fees based on the work already completed.

  • 1.2 Project Cancellation by GHA Media

    GHA Media reserves the right to cancel a project at any time due to unforeseen circumstances, technical issues, or a violation of our terms of service. In such cases, clients will be notified promptly, and any payments made for the cancelled project will be refunded.

2. Refund Policy

  • 2.1 Full Refund

    A full refund will be issued if a client cancels a project before any work has started. Refunds will be processed to the original payment method within a reasonable timeframe.

  • 2.2 Partial Refund

    If a client cancels a project after work has begun, a partial refund may be issued based on the amount of work completed. The determination of the refund amount will be made by GHA Media on a case-by-case basis.

  • 2.3 Refund Process

    To request a refund, clients must contact us at [email protected] with the details of the cancellation. Refunds will be processed promptly, but the timeframe may vary depending on the payment method and financial institution.

3. No Refund in Certain Circumstances

No refund will be provided in the following circumstances:

  • If the client fails to provide necessary information or materials required for the project.
  • If the client is not satisfied with the subjective quality of the video editing work, as it is based on creative interpretation.

4. Changes to the Cancellation & Refund Policy

GHA Media reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on our website with the date of the last update.

5. Contact Information

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [email protected].

By using our services, you acknowledge that you have read and understood this Cancellation & Refund Policy. Thank you for choosing GHA Media for your on-demand video editing needs.